FAQs
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I’m nervous about what to book — where should I start?
We completely understand that choosing the right treatment can feel overwhelming — that’s why we recommend starting with our Skin Consultation.
This is a 45-minute one-on-one session with one of our experienced skin therapists. We’ll assess your skin, discuss your concerns and goals, and create a tailored treatment and product plan that’s right for you.
The consultation includes:
- An analysis of your current skincare and skin condition using our OBSERV 520x device.
- Education on our philosophy to treating skin and identify possible internal driving factors.
- Personalised recommendations on suitable products including skincare, or from our range of wellness products.
- Facial where your therapist will take you through each recommended product
- *$80 redeemable on 2 or more products -
How do I book an appointment?
You can book an appointment online through our booking page, or contact us directly via phone or email. Walk-ins are welcome when available, but we recommend booking in advance to secure your booking and preferred time.
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What is your cancellation policy?
We value your time and appreciate your understanding of our 24-hour cancellation policy.
A non-refundable deposit is required to secure your booking. Cancellations made with more than 24 hours’ notice will keep your deposit as credit toward a future appointment. Cancellations within 24 hours or no-shows will forfeit the deposit and may affect future bookings.
If you're running late, please contact us as soon as possible. Delays may limit our ability to fulfil your full service.
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Do you require a deposit?
Yes, a small deposit is required to secure your booking. This will go toward the total cost of your service or can be held on your file for all future bookings made in-store.
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How long will my appointment take?
Service times vary depending on what you're booking. Approximate durations will be listed on the the booking page, or you can contact us for more details.
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Do you offer refunds?
All sales are final. Refunds are not issued unless a problem arises that is reviewed and approved by our team. Please see our [Refund Policy] for more details.
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Is skin needling painful?
You may feel mild discomfort, but most clients find the treatment very manageable. Results may vary client to client.
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How many skin needling sessions will I need?
This depends on your skin type and goals. We see results after about 4 - 6 treatments spaced 6–8 weeks apart (recommended for best results.) Please note, results differ client to client.
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Is there any downtime after skin needling?
Downtime is minimal. Most clients can resume daily activities within 1–2 days, but it’s important to follow aftercare instructions and avoid sun exposure, makeup, and active skincare for the first 24–48 hours.
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What are the benefits of LED light therapy?
LED light therapy is a non-invasive treatment that uses different wavelengths of light to target various skin concerns. Each light colour penetrates the skin at different depths to promote healing and rejuvenation.
Key benefits include:
Red light Stimulates collagen, reduces fine lines, and improves overall skin tone and firmness.
Blue light Kills acne-causing bacteria and helps clear breakouts.
Yellow light Calms inflammation and redness, great for sensitive skin.
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How do I know which facial treatment is best for me?
If you're unsure which facial to choose, don’t worry, we’re here to help!
We recommend booking our bespoke facial, a facial fully tailored to your skin in the moment of your appointment. Perfect if you're not sure where to start of if they just ALL sound too good and you don't know which facial would suit best.
During your appointment, your skin will be assessed and your therapist will recommend the most suitable treatment based on your skin type, concerns, and goals.
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Do I need to confirm my appointment?
Yes, please confirm your appointment via the text message sent to your phone number prior to your appointment.